Jake & Eggs has replaced tipping with a service charge (18% for dine-in and 5% for takeout). The entirety of this service charge is paid to servers, cooks, and dishwashers.
We are doing this, moving forward, to help create a more balanced wage structure as minimum wage continues to rise. By taking this action, we can continue to pay our employees well and distribute future wage increases more evenly among all staff.
You may have noticed that some restaurants have added a "surcharge" of 3% to 5%, some have increased menu prices slightly but left tipping in place, some have increased prices significantly and eliminated tipping, and some have replaced tipping with a service charge. We believe this last option is the best because it allows the customer to more accurately understand the true cost of their meal and service without dramatically changing the menu prices they are used to seeing. For our average customer, the total amount of a meal with the service charge will remain about the same as it was for a meal plus tip.
We greatly appreciate your business and support as we make this transition. Please feel free to contact us with any additional questions.